Technical Monitoring Engineer at Tractive
About the company:
Who we are
Tractive was founded in 2012 in Pasching, Austria, by a group of paw-ssionate entrepreneurs with the aim of creating a safer environment for the millions of pets around the world.
By leveraging the latest technologies, Tractive develops pet wearables, apps and online services; providing pet owners and pet lovers alike with more happiness, security, and peace of mind with their beloved four-legged friends.
Behind Tractive stands a dedicated, dynamic and experienced international team that is always striving to find new and innovative ways to satisfy and delight its customers and users.
Our team
We are an international team with employees from more than 20 different countries.
We pride ourselves on our team spirit and cohesion which strengthens our motivation to give our best every day.
Our benefits
At Tractive we value work-life balance, that's why we offer a 4 day work week (35hrs @ 100% salary) as standard. Our full benefits package includes:
- 4 Day Work Week (35hrs), every Friday is off!
- Petlovers: Enjoy a pawternity leave if you become a dog parent and make use of our Dog Campus
- Balancing Days: 6 days for taking care of your mental or physical health
- Hybrid Work: Enjoy 2 days of home office, flexible work hours and generous part-time opportunities.
- Tracademy: Profit from our 6.000 + courses to enhance hard and soft skills and German classes for our internationals
- Culture: We are a diverse company (50% internationals from >30 different nations, 40% females) that values feedback and team spirit
- Social Responsibility: We support our team members who come to work using public transport and pay 50% of the Klimaticket and yearly passes
- Modern and Sustainable Office
- Health: We offer a holistic health package and cover running event participation fees
- Buddy Program: Inclusion at the company from the very beginning
- Strategic Approach: Work in a goal-driven environment (OKR)
- Discounts: Corporate Benefits (Adidas, JBL, etc.), VRESH, My Indigo, etc.
Description of the position:
Job located in Austria
About us
Weāre the worldās most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents.
Your territory
As part of our Technical Support team, you will:
- Take charge of monitoring and optimizing the behavior of our cutting-edge devices in the field
- Dive deep into technical issues and errors in our devices, conduct thorough analysis, and provide innovative solutions.
- Monitor relevant KPIs and overall performance of our product in the field, ensuring weāre always exceeding our customerās expectations
- Respond to internal requests from various departments, ensuring seamless collaboration
- Collaborate closely with the monitoring team, contributing to the optimization of firmware performance
- Bring in your fresh ideas to make Tractive better - youāll never hear the phrase āā¦because thatās how weāve always done thingsā
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
Your profile
Key requirements:
- Very good understanding of electronics and hardware products
- Analytical mindset with the ability to build and enhance monitoring systems
- Ideally experience working with small hardware products and microcontrollers, showcasing expertise in low-level programming
- Ideally professional or project experience in the respective field (e.g. Cellular, GPS ā¦)
- Very good English skills
Does this sound like you?
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Proactive, self-sufficient and eager to learn
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Embrace structured working methods to deliver top-notch results
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Empathetic to user needs and unwilling to compromise when it comes to product quality
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Tech-savvy with a passion for staying ahead in the ever-evolving technical landscape
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Excited to work in Austria alongside an outstanding team